If the PIN has been entered incorrectly several times, the account for the access via telephone is locked. Via the button "Reset", it can be unlocked and you can choose, whether and which further action shall be executed:
Unlock:
The access by telephone is unlocked.
Unlock and resend welcome mail
The access is unlocked and the user receives the welcome mail with his PIN again with the next call.
Unlock, reset PIN and resend welcome mail
The access is unlocked and the user receives the welcome mail with a newly generated PIN with the next call.
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