Configuration and Assignment

In order to set the times and holidays, you must proceed as described in the following:

Add a calendar module to the project.

Via the context menu "Edit Calendar", you can open the configuration of the calendar.

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A weekly view of the calendar is opened. You can see the set times and the assigned profiles, if there are any already.

In the example on the left:

Monday:

N1: Valid from 5 p.m. to 9 a.m.

A1: Valid from 9 a.m. to 12 noon

N2: Time range from 12 noon to 2 p.m.

A2: Time from 2 p.m. to 5 p.m.

From 5 p.m. on, N1 is defined again.

Tuesday:

N1: Until 8:30 a.m.

A1: 8:30 a.m. to 5 p.m.

You can change the times of the profiles by clicking on the profile and adjust the times by pulling the margins to the wanted time with the cursor.

The sections can be assigned to other profiles by means of the context menu.

Available:

W1 (Work 1), W2 (Work 2), W3 (Work 3)

O1 (Off-hours 1), O2 (Off-hours 2), O3 (Off-hours 3)

H1 (Holiday 1), H2 (Holiday 2), H3 (Holiday 3)

In this project, the profiles "W1.....H3" can be selected individually and can be assigned to the single menues.

Via the button "Add item at selection", you can cover unassigned times separately or at a time via the button "Fill Gaps". A new time range is always assigned to the profile "W1" and may have to be changed.

Due to the different time ranges, it is possible to play another menu at a call, depending on the time range.

If your company, for example, has breaks in which the employees are not available by telephone, or if there are different procedures in the morning than in the afternoon. .

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Add other modules after the calendar. You can assign the time range defined by you to every module

A menu structure must be assigned to every calendar profile. If this has not been done, the call might be unanswered at such a time.

In order to avoid this, a "Default Profile" must be determined.

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If a profile (time range) has been determined in the calendar, which no menu structure is assigned to, and a call comes in during this time, the menu structure of the "Default Profile" is played.

The default profile is marked by a small bar below the profile information.

Version ixi-UMS_Enterprise_6.70