The ixi-UMS Auto Attendant Client

The ixi-UMS Auto Attendant is a client/server application. By means of the Auto Attendant Client, you can create projects or edit already existing ones. When you finished a project, it is transferred to the server and then can be carried out by the Auto Attendant Server, which is part of the ixi-UMS Kernel.

A check-in/check-out concept is used hereby. Such concepts are also common in configuration management systems.

This brings about the following advantages:

·	Projects that are in progress at the moment are marked accordingly and cannot be checked out again. Conflicts with the processing by several users thus are avoided.

·	Changes that are made at a project do not have any influence on the productive application first. Only when all the changes are made and the project is checked-in again, the productive application is changed, too.

In order to make the creation of an Auto Attendants as simple as possible, a module concept is used. Every module already wraps a great range of performance. This makes the project clearer, logical constructs (like: if...then...else) do not have to be used. The eventuality to forget something or make mistakes in "programming" therewith is reduced to a minimum.

The following modules are available for your own applications:

	Calender	The Calendar-module is responsible for time-controlled processes
	Classic Menu	By means of the menu module, selection possibilites can be presented to the caller
	Actions Menu	Like a "Classic Menu", but with defined action after a timeout
	Operator	The module Telephone Exchange is a specialized telephone exchange module to a central number
	Return	A Return-option to the superordinate menu
	Transfer	By means of the operator module, the caller can be transferred to the stated destination number(s) (also to external numbers)
	Prompt+Return	The deposited announcement is played and then jumped back in the topical menu
	Prompt+Hang up	The deposited announcement is played and then the connection is interrupted
	Hand-overto Project	Another VoxML project is called. eg an ixi-UMS Auto Attendant Project

In addition to that, modules can be used that only play an prompt and then either "hang up" or return to the superordinate menu.

Some of the modules (like Menu and Calendar) have "exits" that represent different selection options. With the "Menu" module, for example, these are the different options available for the caller. Further modules can be added to these "exits" in order to be able to realize complex procedures.

With the buttons and , the menu items can be shifted in order.

The number of the DTMF-key is not relevant for the order in that the prompts are played. The prompts are - like set up in the project - played from the top to the bottom.

Version ixi-UMS_Enterprise_6.70