Management Summary

The Management Summary Dashboard allows you to get a quick overview. It summarizes important key indicators of the employees / contacts and projects dashboards. You can analyze trends regarding the number of calls, Service Level, successful and missed calls, etc. and compare time periods with one another.

The following evaluations are available in the Dashboard Management Summary:

• Number of calls (comparison)
• Response time (summary)
• Chronological progress for missed, accepted calls and availability
• Number of calls per hour
• Customers with the most calls
• Employee with the most calls
• Projects with the most calls
• Key indicators