Description:
Waiting time until the call was accepted by the employee By default there are the following steps: <10s, <20s, <30s and >30s. These steps can be adapted. For example, if a call had a waiting time of 6.5s, then it appears in the segment <10s. To analyze the development of the response times over a time period, click on a segment. A new graphic opens with the Chronological Sequence of the Response Times
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Database: This evaluation only refers to the current time period, not the comparison time period! |
Version 8