Internal rules

Internal phone numbers
If a telephone system is used, a difference must be made between internal and external phone numbers. Normally, internal phone numbers are recognized based on the extension range and the length of an internal phone number that has been configured for the Telephone systeme. Deviating from this, it may be necessary to classify certain numbers as internal .

The rules permit detection of phone numbers based on Regular Expressions or direct comparison. Each entry can be configured individually. If the Replace With column has been entered, the phone number will be replaced automatically. Subsequently, the phone numbers will not be formatted further, but should however be transferred in international format. The configured rules will be processed from top to bottom, until a match has been found.

The rules can be checked immediately. Enter the corresponding expression in the Phone Number field. If the phone number was detected and how it has been implemented can be seen in the output row. The rule used for recognizing and formatting will be highlighted.

Specific Examples for the Use of Special Internal Rules:
  • Detection of internal phone numbers not covered by the rules configured in the Telephone System.
  • Conversion of internal phone numbers to external, when internal phone numbers and extensions (DDI) are different.
  • Detection of internal phone numbers in system groupings with substitution through their representation in international format.
If a comprehensive set of rules should be established, the list can be maintained outside the administrator's utility. Existing rules can be exported as XML or CSV files, adjusted correspondingly and then re-imported.
Entries that cannot be edited were automatically created by UCServer for the determination of phone numbers from other locations. These rules will be recorded as Generated Expressions. A tooltip will indicate the location for which this rule was determined. Additional information can be found under Advanced Location Settings. These rules are currently only applied to phone numbers that either come from the telephone system or from the search for contacts in ProCall, given a corresponding configuration in the Advanced Location Settings.

Version 8.2