Customers with the most calls

Description:

The top 5 customers that have communicated the most (number of calls) or the longest (call duration). The section others identifies the remaining customers. Customer with the same results are sorted alphabetically.
To analyze the calls or call duration with a customer in more detail, click on the segment of the customer. A new graphic opens with the Number of Calls or Call Duration of the Customer over Time.

Filter:

• Selected customers or Top 5 / Top10 / Top20 / all
• Time period
• internal/external or all calls

The following are displayed:

• Percentage of total call volume or call duration of all selected customers

Settings:

Evaluation according to:

• Number of calls or
• Call duration

Display internal company calls with groups

Via this setting it is possible to display the company's own internal calls under the company name and also differentiated by departments.
The following applies: If an employee is assigned to several departments, the call is also classified in each of his departments. If an employee is not assigned to a group, he is counted under the bar with the company name.

Filter:

• incoming calls only
• outgoing calls only
• incoming/outgoing calls