Number of calls per hour

Description:

Sum of the outgoing calls, the incoming calls, or the forwarded calls per hour of the day. All calls (incoming/outgoing, accepted/missed) are counted.

Filter:

• Selected customers or Top 5 / Top10 / Top20 / all
• Selected employees / teams
• Time period
• internal/external or all calls

The following are displayed:

• Sum of all outgoing calls per time of day
and
• Sum of all incoming calls per time of day
or
• Sum of all forwarded, incoming calls per hour of day
• Sum of directly accepted incoming calls, calls per hour of day

Settings:

• All calls
• Unaccepted calls
• Accepted calls

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.