The following evaluations are available in the Contacts dashboard:
The statistics can be affected by the following filters: Employees, time period or Internal/External/All Calls.
|Note: Only journal entries whose company field (ContactCompany) is filled are considered in the evaluations of this dashboard. It is therefore important that the company field is maintained in your address source! The caller or the calling agent can add the company in ProCall and also in the conversation window (during the call) or in the journal -> "Edit journal entry …" at any time.