Menu bar icon

The symbol in the notification area always gives you a fast access to the estos ProCall Attendant Console main windows. Just left click on the symbol.

During a call, you can always move the Conversation Window into the foreground. If a conversation window is not open or all conversation windows have been displayed, the main window will be shown. Furthermore, your current Presence Status will be shown on the tray icon.

In contrast, if you right-click on the tray icon, you will have access to the following features from the context menu:

• Presence Profile
  The Presence Profiles menu will display all configured presence profiles and allow quick changes to your own presence. In addition, a presence status that was potentially changed manually can be reset using the Restore Status option. For more information, see Your Own Presence.

•   Journal browser
  You can open the Journal browser with this menu item. Unlike the Journal tab in the main window you can consult all available journal entries here.

•   Inbox
  The Inbox function switches to Outlook®. You can thus keep an overview of your e-mails received.

• Display on incoming call (own line)
  Activate this option in the Characteristics sub-menu if the main window is to be displayed for incoming calls. This option is available only if the main window is docked to the edge of the screen.

• Display on incoming call (all lines)
  Activate this option in the Characteristics sub-menu if the main window is to be displayed when a call comes in from a saved contact (or line). This option is available only if the main window is docked to the edge of the screen.

• Docked to the edge
  Set this setting in the Viewsub-menu if the main window is to be docked at the edge of the screen as a sidebar. You can also place the main window next to a different screen edge by picking it up and dragging it to the appropriate position.

• Always on top
  Set this setting in the View sub-menu if the main window is always to be displayed. It can then no longer be covered by other windows.

• Hide not logged in users
  Configure this setting in the View sub-menu if you don't want to display all users in Favorites or all other contact groups. This will cause only users who are logged in to be visible. In spite of this, all contacts who do not have a presence address as well as all function keys will always remain visible.

• Group by grouping attributes
  If this setting is activated in the View sub-menu, contact groups are displayed for all grouping attributes used and contacts are sorted according to the grouping attributes which they set for themselves. In this case, all contact groups which were created by administrators or created manually, as well as the contact group in Favorites, are hidden. Users or contacts who do not have a grouping attribute set are displayed in the "Other contacts" group. Function keys appear in the "Keys" group. You can specify the grouping attribute which applies for you in the menu with presence settings and presence profiles, under the item Set grouping attribute.

• Display group title bar
  Activate this option in the View sub-menu if you want group title bars to always be visible. If contact groups or other tabs are arranged one above the other ("docked"), the title bars will always be visible regardless of this setting.

• Group title bar position
  Use this option in the View sub-menu to specify the position of tab title bars. You can choose for title bars to be placed at the top, bottom, left or right.

•   Settings
  Open the estos ProCall Attendant Console withSettings in which you can adapt estos ProCall Attendant Console to your requirements.

•   Login account
  The dialog "Login account" let you inspect the current server connection or log in to estos UCServer under a different user account.

•   Help
  Opens this online help

•   About ProCall Attendant Console
  Here you get information about the product version of estos ProCall Attendant Console and you have the possibility to get more detailled support informations and log files.

•   Exit
  Exit estos ProCall Attendant Console