Recording of Prompts

Prompts are an essential part of an ixi-UMS AutoAttendant application. By means of prompts, the caller is informed about which options are at his disposal at the moment. It is important for this that your prompts

·are consistent (this means always the same speaker)  

·clearly audible

·can be recorded efficiently (time saving when changes have to be made)  

·needet Format Wav/RIFF :

§Variant 1: G.711 (u-law oder a-law), 1 Kanal (Mono), Sampling Rate 8 KHz , Auflösung: 8 Bit

§Variante: PCM, 8kHz, 16bit, 1 channel (mono),

The prompts can be provided via the following options in the project:

The ixi-UMS Kernel calls the telephone of the user and the user records the prompt.

This variant is suitable for prompts recorded in a sound studio. You can load the prompts on the server by means of the ixi-UMS AutoAttendant Client by choosing the WAV-files at the respective module. The prompts and the wait music can be stored in any directory. With storing the project, the prompts are stored as copy of the WAV-files in the directory:

...\ixi-UMS AutoAttendant\Scripts\Audio

For the wait music, a copy of the WAV-file is created in the directory:

...\ixi-UMS AutoAttendant\Scripts\WaitMusic