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  2. ProCall One R2
  3. ProCall One R2
  4. What estos ProCall One R2 is able to offer you
  5. Customise estos ProCall One R2
  6. Integration
  7. Journal
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Journal

estos ProCall One R2 uses an integrated log. All incoming and outgoing calls will be recorded there. In particular, estos ProCall One R2 makes copying journal entries to Outlook® or IBM Notes® possible.

Select data source:
If you use both Outlook® and IBM Notes®, you may selected your preferred system as a data source.

  Setup journal file
estos ProCall One R2 always lays out the journal copies in the set journal folder. If another journal folder should be used, this can be changed here with the "Search" button. Please note that only the journal folder can be selected in the choice dialog. Select "default" to activate the default-journal folder.

Create automatic journal copies
In addition to the option of placing a copy of a journal entry in Outlook® or IBM Notes® manually via the context menu, estos ProCall One R2 can also prepare automated journal entries of telephone calls in Outlook® or IBM Notes®:

  • For a call memo
    Activate this option, and estos ProCall One R2 will always store a journal copy in Outlook® or IBM Notes® as soon as you enter a memo about the call in the call window while you speak.

  • Contact from own mailbox
    Activate this option and estos ProCall One R2 will always store a journal copy in Outlook® or IBM Notes® as soon as a contact from one of your personal contact files was assigned to the call.

Use the Journal browser for a more detailed call journal.
Since estos ProCall One R2 keeps a journal provided by the server, journal entries for every call in Outlook® or IBM Notes® are not necessary. This saves unnecessary objects and ensures lasting high-quality performance of Outlook® and IBM Notes®, respectively.
You can see an overview of your last calls in the estos ProCall One R2 main window if you click the Journal tab.
For special requirements, it may be necessary to save all calls as journal entries in Outlook® or IBM Notes®. This service can be activated in the Windows® registry. Details can be found at Control functions via Windows® Registry. Please note that activation of this function is not recommended!

Version R2