Every user connected to the system has his own status, his Presence. This information is established according to defined rules from the status of several services: Telephone status (telephone service), calendar status (calendar service), logged on/ logged off (system service) and manually entered user status.
The presence therefore dynamically informs of the availability of a communication partner depending on the current status of the various services.
Possible presence states
Status color | Meaning |
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Available |
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Busy |
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Out of office |
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Inactive |
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Do not disturb |
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Presence information unavailable |
In addition to this presence information the following additional icons are used in estos ProCall:
Icon | Meaning |
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If a contact is not logged on to a server their status is displayed with a gray symbol. |
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If a contact receives a call on one of their lines their status flashes red/orange |
Optionally, a user can set, in his or her presence profile, an availability which is signaled to other users. This availability can describe the following statuses:
Icon | Meaning |
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Break: The user is currently on a break and probably cannot be reached. |
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Business trip: The user is currently on the road and may not be available. |
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Home office: The user is working from home and can be reached there. |
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Vacation: The user is currently on vacation and is therefore unavailable. |
Besides to the contact-based presence information the telephone lines shows a different status:
Icon | Meaning |
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Phone line ready, no active conversation |
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Active conversation (external or internal) |
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Changing between red and orange - incoming ringing |
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Line faulty |
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Active call redirection |
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Active call protection (the icon for the redirection is not displayed with active call protection). |
Version 8.4