Employee with the most calls

Description:

The top 5 employees who have communicated the most (number of calls) or the longest (call duration). The Others section refers to the other employees. Employees with the same results are sorted alphabetically.
To analyze the calls or call duration of an individual employee in more detail, click on the segment of the employee. A new graphic opens with the Number of Calls of the Employee over Time.

Filter:

Employee

Time period

Comparison time period (if trend analysis active)

internal/external or all calls

The following are displayed:

Percentage of the total call volume, or call duration of all selected employees

Settings:

Trend / comparison time period

Evaluation according to:

Number of calls or

Call duration

Filter:

incoming calls only

outgoing calls only

incoming/outgoing calls