Projects with the most calls

Description:

The top 5 projects that had the most (number of calls) or the longest (call duration) communications. The Others section refers to the other projects. Projects with the same results are sorted alphabetically. To analyze the calls or call duration of your employees for a project in more detail, click on the segment of the project. A new graphic opens with the Number of Calls of your Employees for a Project over Time.

Filter:

• Selected projects or Top 5 / Top10 / Top20 / all
• Time period
• internal/external or all calls

The following are displayed:

• Percentage of total call volume, or call duration of all selected customers

Settings:

Evaluation according to:

• Number of calls or
• Call duration

Filter:

• incoming calls only
• outgoing calls only
• incoming/outgoing calls