Call duration per project

Description:

Call duration per project, differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. The projects are always arranged in alphabetical order. Not taken into account are missed calls (call duration = 0).
To analyze the call durations with a project, click on the bar of the project. A new graphic opens with the Call Durations for a Project over Time.

Filter:

• Selected projects or Top 5 / Top10 / Top20 / all
• Selected employees / teams
• Time period
• internal/external or all calls

The following are displayed:

• Total call time of outgoing calls / projects
and
• Total call time of incoming calls / projects
or
• Total call time of forwarded incoming calls / project
• Total call time of directly accepted incoming calls / project

Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.