Call duration per group

Description:

Call duration per group / team differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. Not taken into account are missed calls (call duration = 0).
To analyze the call duration of an individual group in more detail, click on the bar of the group. A new graphic opens with the Call Duration of the Group over Time.
The groups are always displayed in alphabetical order.

Filter:

• Groups
• Time period
• internal/external or all calls

The following are displayed:

• Total call time of outgoing calls / group
and
• Total call time of incoming calls / group
or
• Total call time of forwarded incoming calls
• Total call time of directly accepted incoming calls

Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.