Employee dashboard

The following evaluations are available in the Employee dashboard:

• Number of calls per employee
• Availability (incoming)
• Call duration per employee
• Availability (outgoing)
• Availability of employees
• Key indicators
• Number of calls per hour
• Employee with the most calls
• Response time

The evaluations of this dashboard are based on the data of employees who are managed within user groups. The user who is logged in on ProCall Analytics is not nessesarily needed to be part of this group. It is sufficient if he/she is the group leader or representative. In addition, the permission "Group leader may see group journals" must be set for the group. Optionally, you may also assign the permission "Each member may see other member journals". This makes it possible for every group member to register with ProCall Analytics and create evaluations of all group members. Otherwise, a group member will only see his or her own data.

The statistics can be affected by the following filters: Employees, time period or Internal/External/All Calls.

Your administrator can block access to the employee dashboard by enabling the "Allow evaluation only at group / team level" option in the ProCall Analytics administration (estos UCServer tab).