Incoming calls

Support for Hotline-Services (client function)
The hotline service analyses the number called for incoming calls (multi-entity capability). Analysis of the number called can be used to differentiate between various companies if you have to announce yourself differently depending on the number called (e.g. for a secretarial service).

Activate the option Display called contact, so that the contact information is displayed in the Call window of an incoming phone call. What information should be displayed can be defined via a template.

If the matching client contact should be opened automatically during the phone call, then it can be specified in the settings Actions.