Actions

Automate estos ProCall Business:
estos ProCall Business enables you to execute numerous of actions if defined events occur (ringing phone for example). The following tabel givs you a brief overview:

Event	Description
In case of an incoming call	Occurs when your phone rings.
In case of an outgoing call	Occurs, when you have established a call and the phone rings with your respondent.
At the end of a call	Occurs when the call (not connected) or the conversation (connected) was ended.
When call is answered	Occurs when you accept an incoming call or your dialog partner accepts an your call.
When the remote call party changes	Occurs when the dialog partner changes during the call.
After logging on to the server	Occurs when the user could log on estos UCServer successful.
After logging off from the server	Occurs when estos ProCall Business properly log off from the server. This is particularly the case when estos ProCall Business shuts down, but not when the compound is separated from the estos UCServer.
In case of an appointment (busy)	Occurs when an appointment in Outlook® which is marked with the "busy" attribute becomes due.
In case of appointment (out of office)	Occurs when an appointment in Outlook® which is marked with the "absent" attribute becomes due.
Automatically opened contact detail window	Occurs when a contact details window open by estos ProCall Business automatically.
After xx minutes idling	Occurs, when you have pressed no key or moved your mouse in xx minutes.

Create new action:

1. Click Add new action and select the event when the action is to be executed in future.
2. Click Choose action and select the action which is to be executed by the selected event.
3. Make sure that the checkbox to the left of the selected event is active (checked). The action will only then be executed. You can also uncheck the checkbox if the action should not to be performed at present but will be needed later.

Activate/deactivate action

You can create an action for later use or temporarily deactivate an already created action if you deselect the hook on the left, beside the event field. As soon as the hook is input again, the event happens.

Remove actions

Actions which are no longer required can be removed with the "Delete" button at any time. The action to be removed must first be marked. Alternatively you can select the Remove action entry in the event field.

	The events "at appointment (engaged)" and "at appointment (absent)" work only if data should be transferred, what can be changed by the settings under calendar.
	A call diversion which is preset "at appointment (busy)" or "at appointment (absent)" as an action in the events, is also set as not activated in estos ProCall Business.
	A call diversion which is preset "at appointment (busy)" or "at appointment (absent)" as an action in the events, is reset at the end of the appointment again.
	If no actions have been defined to an event this entry is deleted when the settings dialog is closed.