The estos ProCall client is installed on the users PCs and offers the following important functions and performance features:
Contact search: Find information about the current contact.
estos ProCall automatically searches for the appropriate contact information based on the call number of an incoming or outgoing conversation (especially the call partner) and displays that information. If more contacts are found from several data sources for that phone number, the contact data which was last used is displayed as active.
Conversely, the user is able to search in the search window of estos ProCall for a person's contact data by entering the name or a part of it and then start the call or other action out of the contact detail window.
ActiveContacts - actively manage contacts
In addition to the contact data the ActiveContacts technology in estos ProCall displays further information about the phone status of the user, e.g. from the calendar function of Microsoft Outlook®. The information is constantly updated in "real time". The user always knows, when and how and with which medium his or her contacts are accessible. The communication can be started or managed, depending on the available information, from the context menu.
Presence - to know the availability of contacts
Every user connected to the system has a status, their Presence. This information is formed according to defined rules, from the status of several services: Telephony status (telephony service), calendar status (calendar service), login-log off (system service) and the manually entered status, provided by the user.
Therefore, the presence always provides information about the current availability of communication partners.
Journal - tracking and planning communication
The journal in estos UCServer provides information about all events around your communication, e.g. all phone calls, missed incoming calls and call partners who could not be reached. The information can be filtered and listed according to different criteria.
The journal entries can be processed, marked, annotated and be shared with other users.
Audio/VideoChat - real-time communication with WebRTC
Der estos ProCall ermöglicht eine direkte Kommunikation mit anderen Benutzern per Audio-/VideoChat und Bildschirmfreigabe.
Softphone - Mit dem PC über eine Telefonanlage telefonieren
The UCServer can register SIP lines at a SIP-capable telephone system. As a result, the PC in combination with a headphone and the estos ProCall Client becomes a VoIP telephone.
Version 7.3.1.5073