Automate estos ProCall Business:
estos ProCall Business enables you to execute numerous of actions if defined events occur (ringing phone for example). The following tabel givs you a brief overview:
Event | Description |
---|---|
In case of an incoming call | Occurs when your phone rings. |
In case of an outgoing call | Occurs, when you have established a call and the phone rings with your respondent. |
At the end of a call | Occurs when the call (not connected) or the conversation (connected) was ended. |
When call is answered | Occurs when you accept an incoming call or your dialog partner accepts an your call. |
When the remote call party changes | Occurs when the dialog partner changes during the call. |
After logging on to the server | Occurs when the user could log on estos UCServer successful. |
After logging off from the server | Occurs when estos ProCall Business properly log off from the server. This is particularly the case when estos ProCall Business shuts down, but not when the compound is separated from the estos UCServer. |
In case of an appointment (busy) | Occurs when an appointment in Outlook® which is marked with the "busy" attribute becomes due. |
In case of appointment (out of office) | Occurs when an appointment in Outlook® which is marked with the "absent" attribute becomes due. |
Automatically opened contact detail window | Occurs when a contact details window open by estos ProCall Business automatically. |
After xx minutes idling | Occurs, when you have pressed no key or moved your mouse in xx minutes. |
You can create an action for later use or temporarily deactivate an already created action if you deselect the hook on the left, beside the event field. As soon as the hook is input again, the event happens.
Actions which are no longer required can be removed with the "Delete" button at any time. The action to be removed must first be marked. Alternatively you can select the Remove action entry in the event field.
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The events "at appointment (engaged)" and "at appointment (absent)" work only if data should be transferred, what can be changed by the settings under calendar. |
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A call diversion which is preset "at appointment (busy)" or "at appointment (absent)" as an action in the events, is also set as not activated in estos ProCall Business. |
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A call diversion which is preset "at appointment (busy)" or "at appointment (absent)" as an action in the events, is reset at the end of the appointment again. |
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If no actions have been defined to an event this entry is deleted when the settings dialog is closed. |
Version 7.3.1.5073