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  2. ixi-UMS Business 7
  3. ixi-UMS 7 Business Portal User guide
  4. ixi-UMS Voice-Mailbox Configuration
  5. Overview
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Overview

After the login you reach the overview via the tab "ixi-UMS Voice-Mailbox Configuration". Here you get an overview which profile is activated and which settings you have stored for this profile. This allows you to see at a glance which options are available to the caller.

 

Portal-VMB-Uebersicht1

 

Via the menu on the left side you can switch between the individual configuration interfaces. The available menu items are administrator-defined.

e.g.

·Profile Management

·Notifications

·Office Hours

·Change PIN

·Remote Inquiry

 

At the top right you can Logoff and switch to the ixi-UMS Business Portal Settings.

 

festlegen_der_Profile

Set Profiles

The Default profile is active during the defined office hours. If no office hours are set, the profile is always active. Behind it, you will see in (...) whether this profile is currently active or not, because you are out of office hours.

 

Via the link "Edit profile" you can change directly to the selected profile to change the settings.

 

Underneath the existing options and settings of this profile are shown.

 

Profile used during non-office hours/during breaks

If "office hours" are used to control the ixi-UMS Voice-Mailbox, you can set the after-work and break profile.

 

The current settings are also displayed.

 

 

 

The information for the "Profile for internal callers" is only displayed if a greeting is stored in the profile.

 

Please note:

If a greeting for internal callers is stored, it is valid for every call from an internal telephone. The office hours are ignored.

 

Valid for all profiles

You must define which announcement language is predefined or offered for selection to the caller. Note that you must store a greeting text for the corresponding language.

 

Fuer_All_Profile_gueltig

Defined:

Please define whether the caller shall hear your German or your English announcement.

 

Manual:

All languages available are offered to the caller. By pressing the respective key he then can decide, which of the laguages offered he prefers.

 

Informations about your voice-mailbox

Here you can see what options are available to you when dialing by telephone to the voice mailbox.

 

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If you have access by phone, you can specify whether the menu is available on the phone in German or English.

 

Version 7