If the ixi-UMS Business system is set up in the <%PRODUCTNAME%> system to notify you about new UMS messages via MWI. The ixi-UMS Server store the information about the count of incomming messages. This counter is reset only if you liston to your messages via telephone.
The ixi-UMS System can not recognize, if you open a new Message at your mail client and can not inform you about new incoming messages. To reset the ixi-UMS message counter, you can use the "Reset Notification Status" to set the status to "zero" on the ixi-UMS Server.
In this case, you must define your phone extension in the settings. This option is also available in the systray.
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Version 7