Important note

Announcements and recordings

Please observe the following instructions for recording or creating your greeting:

1.The ixi-UMS Voice-Mail Server is controlled through DTMF sequences. Therefore you can only retrieve messages from a DTMF enabled telephone

2.If you use a hands-free telephone, you may encounter the effect that options in the ixi-UMS Voice-Mailbox menus are chosen arbitrarily without interaction from your side. The reason for this effect is that some tones in the announcement or menu voice are detected as DTMF. Turn down the volume of the phone or use the handset to avoid this problem.

3.The system can be set up at the server in a way that a global announcement valid for all the users is used. In this case, you can deposit your own announcement; however, this announcement might not be played. Please ask your administrator.

4.You can load existing announcements as a wav file into your ixi-UMS Voice-Mailbox.
These announcements must be recorded with ixi-UMS or be in one of the following formats:

Notes on call forwarding

If call forwarding is set up, the caller can decide whether to leave a message or to connect to another number (for example, your phone). The ixi-UMS Voice-Mail Server offers two options:

1) The required selection for the caller is played by the server (mandatory for personalized announcement) or

2) You must offer the selection to the caller in your individual announcement additionally.

1.The selection is played from the server

In this case, the caller first plays the announcement you have stored. Thereafter, the following options are played by the ixi-UMS Voice-Mail Server:

"Press "1" to leave a message or "2" to be transferred to <description text> or <phone number>."

With this setting, you should record a description text in order that the caller is informed about to whom he is transferred.

Please note that this greeting cannot be created via TTS.

This variant is mandatory for you if you use a "personalized" announcement.

2.The selection is offered by your individual announcement -

You have to record the selection "Press "1" to leave a message or "2" to be transferred to XXX" along with your announcement.

There is no announcement or selection imported from the server.