Call recording

A function for recording calls is integrated into estos UCServer. Call recording is realised via a three-way conference with an ISDN card (with a CAPI driver). If a user makes a call and initialises recording, a three-way conference with the ISDN card is commenced on the user's phone. The estos UCServer recognizes the user with the help of the phone number and records the conversation. At the end of the conversation the recording is sent as a file attachment by e-mail to the user. For this purpose the users in the configuration need to have an e-mail address configured and the e-mail dispatch has to be setup.

  • MSN(s) of the ISDN adapter
    Enter a phone number here with which the ISDN controller can be contacted within the phone system. You may also enter multiple phone numbers seperated by a semi-colon. At least entering one phone number is required even if the option "Accept all calls" is set. The phone number is used to accept calls and to establish the conference call for the recording service.
  • Maximum number of simultaneous connections
    Enter here the maximum possible number of simultaneous connections to the ISDN controller.
  • Location for phone number formatting:
    In order for the incoming call on the ISDN card to be assigned to a user the phone number reported by the CAPI driver must be formatted. Enter the location under which the ISDN card is connected to the phone system.
  • Enable audio compression
    The call is recorded either as a wavfile (PCM 8 Bit, 8kHz, mono) or in a compressing audio format.
    To enable the support for compressed audio formats additional software is required to be installed. It is recommended to use the Lame MP3 Encoder because of its simplicity.
    Please copy the program 'lame.exe' and the related DLLs to the UCServer installation directory. Afterwards the audio compression feature can be enabled by using the administrator program.
  • Accept all calls
    If you activate this option all calls will be accepted by the CAPI device regardless of the called number. You should use this option only if your device does not process the CAPI information properly. Do not activate this option if the CAPI device is used by different applications (fax, voice, etc.).

Version 8