Every user connected to the system has his own status, his Presence. This information is established according to defined rules from the status of several services: Telephone status (telephone service), calendar status (calendar service), logged on/ logged off (system service) and manually entered user status.
The presence therefore dynamically informs of the availability of a communication partner depending on the current status of the various services.
Possible presence states
Status color | Meaning |
---|---|
Available | |
Busy | |
Out of office | |
Inactive | |
Do not disturb | |
Presence information unavailable |
In addition to this presence information the following additional icons are used in estos ProCall:
Icon | Meaning |
---|---|
If a contact is not logged on to a server their status is displayed with a gray symbol. | |
If a contact receives a call on one of their lines their status flashes red/orange |
Optionally, a user can set, in his or her presence profile, an availability which is signaled to other users. This availability can describe the following statuses:
Icon | Meaning |
---|---|
Break: The user is currently on a break and probably cannot be reached. | |
Business trip: The user is currently on the road and may not be available. | |
Home office: The user is working from home and can be reached there. | |
Vacation: The user is currently on vacation and is therefore unavailable. |
Besides to the contact-based presence information the telephone lines shows a different status:
Icon | Meaning |
---|---|
Phone line ready, no active conversation | |
Active conversation (external or internal) | |
Changing between red and orange - incoming ringing | |
Line faulty | |
Active call redirection | |
Active call protection (the icon for the redirection is not displayed with active call protection). |
Version 8