Number of calls per employee

Description:

Sum of listed calls (accepted calls) of the employees (orange = outgoing | blue = incoming, or incoming directly accepted, light blue = incoming forwarded). Missed calls are not considered, so call duration = 0.
To analyze the calls of an individual employee in more detail, click on the bar of the employee. A new graphic opens with the Calls of the Employee Over Time.

Filter:

• Employee
• Time period
• internal/external or all calls

The following are displayed:

• Sum of outgoing calls
and
• Sum of all incoming calls
or
• Sum of forwarded incoming calls
• Sum of directly accepted incoming calls

Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.