Chronological progress for missed, accepted calls and availability

Description:

Chronological sequence of the number of accepted or missed calls. Service Level = availability, ratio of accepted calls to unaccepted calls. If you want to zoom into a time period, click the calender week or day (bar/data point). A new graphic opens with the zoomed-in time period of calender weeks in days / of days in hours of a day.

Filter:

• According to employee
• Time period
• internal/external or all calls

The following are displayed:

• Number of all accepted calls (green)
• Number of all unaccepted calls (red)
• Service Level (availability)

Settings / Filter:

• incoming calls only
• outgoing calls only
• incoming/outgoing calls