Number of calls (comparison)

Description:

Sum of all calls (accepted calls / unaccepted calls) over a time period
If you want to zoom into a time period, click the calender week or day (bar/data point). A new graphic opens with the zoomed-in time period of calender weeks in days / of days in hours of a day.

Filter:

• According to employee
• Comparison time period
• Time period
• internal/external or all calls

The following is displayed depending on the setting:

• Sum of all calls
• Call duration
• Accepted calls
• Unaccepted calls

Settings:

Filter:

• incoming calls only
• outgoing calls only
• incoming/outgoing calls

Evaluation according to:

• Number of calls
• Accepted calls
• Unaccepted calls