Contacts dashboard

The following evaluations are available in the Contacts dashboard:

• Number of calls per customer
• Availability (incoming)
• Call duration per customer
• Availability (outgoing)
• Key indicators
• Number of calls per hour
• Customers with the most calls
• Response time

The statistics can be affected by the following filters: Employees, time period or Internal/External/All Calls.

Note: Only journal entries whose company field (ContactCompany) is filled are considered in the evaluations of this dashboard. It is therefore important that the company field is maintained in your address source! The caller or the calling agent can add the company in ProCall and also in the conversation window (during the call) or in the journal -> "Edit journal entry …" at any time.