Call duration per employee

Description:

Call duration per employee differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. Not taken into account are missed calls (call duration = 0).
To analyze the calls of an individual employee, click on the bar of the employee. It will open a new graphic temporal course of the call duration.
The employees are displayed in alphabetical order.

Filter:

• Employee
• Time period
• internal/external or all calls

The following are displayed:

• Total call time of outgoing calls / employees
and
• Total call time of incoming calls / employees
or
• Total call time of forwarded incoming calls
• Total call time of directly accepted incoming calls

Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.