Number of calls per project

Description:

Number of all accepted calls (conversations) per project (orange = outgoing | blue = incoming, or incoming directly accepted, light blue = incoming forwarded). Missed calls are not considered (call duration = 0). To analyze the calls for a project in more detail, click on the bar of the project. A new graphic opens with the Calls of your Employees for a Project over Time.

The following are displayed:

• Sum of outgoing calls
and
• Sum of all incoming calls
or
• Sum of forwarded incoming calls
• Sum of directly accepted incoming calls

Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.