Projects with the most calls

Description:

The top 5 customers with the most calls made (incoming and outgoing). The Others section refers to the other projects. Projects with the same results are sorted alphabetically. To analyze the calls or call duration of your employees for a project in more detail, click on the segment of the project. A new graphic opens with the Number of Calls or Call Duration of your Employees for a Project over Time.

Filter:

• Employee
• Time period
• Comparison time period (if trend analysis active)
• internal/external or all calls

The following are displayed:

• Percentage of the total call volume, or call duration of all projects.

Settings:

• Trend / comparison time period

Evaluation according to:

• Number of calls or
• Call duration

Filter:

• incoming calls only
• outgoing calls only
• incoming/outgoing calls