ProCall Analytics - Administration Manual

Optimize the availability of your company and improve your customer satisfaction using the simple and comprehensive preparation and evaluation of your communication data in graphic form.

Supplement your ProCall today with the optional additional module ProCall Analytics and quickly and easily determine potentials and bottlenecks in communication-intensive processes. Use ProCall Analytics as the basis for investments, further education and training.

More details in the chapter: Benefits for the Company and Employees

Features:

• Pre-defined dashboards for the evaluation of contacts, employees, projects and a management summary
• Automatic export of database settings from estos UCServer
• Data export of evaluations in the formats CSV, XML, HTML (table) or alternatively as graphic file
• Powerful report creation as PDF document
• Report templates used can be adapted to your individual requirements and provided with your own company logo
• Reports and data exports can be created via time-scheduled tasks at a certain time and, for example, sent as an email or saved in a directory.
• The Display dashboard was optimized for modern web browsers.

The ProCall Analytics - Administration manual covers the following chapters:

• General
• Benefits for the company and employees
• System requirements
• Installation
• Configuration and administration of ProCall Analytics