Advanced

Core services

Phone number format, PC dialing
This option determines the phone number format for outgoing calls. Phone numbers are transfered in this format to the phone system.

• Apply dialing rules (standard)
  Phone numbers are always formatted according to the dialing rules.
• Always international super-canonical/E164
  Phone numbers are always converted into the super-canonical phone number format (e.g. +1891234567, also known as international E.164 format) before they are sent to the phone system. Only activate this option, if your phone system and the TAPI driver supports this phone number format.

Always enter the area code for local phone numbers.
If the area code must be dialed for calls in the local area, this option must be enabled. In some cases, IP Centrix providers require the call to be dialed with the corresponding area code. This relates to both the outbound dialing as well as the formatting of phone numbers that are reported by the telephone system. Phone numbers in databases must be provided with the local area code in order to be dialed. Enable this option only if your telephone provider requires dialing the local area code in their own local network!

Automatically re-dialing extensions
If a number to be dialed is longer than the maximum phone number length allowed in the corresponding target country, the number will be divided into sections and the first section dialed and then the remaining section dialed as a DTMF number after the connection has been made. This currently applies for countries like the United States, Russia and Taiwan. The maximum phone number length is defined in the countries.xml and cities.xml files. If the option has been deactivated, the telephone system will have to emulate this behavior.

Cross-location Settings
If several locations that have consistent, non-overlapping phone numbers have been integrated into one UCServer, the server can determine rules, which will allow for calls to be sorted by locations. The DDI phone numbers may not overlap. Each phone numbers can only exist at one location.

Enable Location Integration
This location will be activated for the rules for location integration. Only activated locations will be used for the determination of the rules.

Detect phone numbers from other locations
By activating this option, the server will determine the rules for this location in order to generate the international format for the abbreviated DDI phone numbers from other locations. They will be stored in the Internal Rules. When the feature is activated, it will check if the current location settings exhibit a unique phone number range. Any occuring errors will be displayed.
Only DDI phone numbers registered in the system will be expanded to their international format.

Search for phone numbers across locations
Allows to search for abbreviated phone numbers at other locations in ProCall. The internationally formatted phone number will be used for searching the associated databases.

Abbreviate Phone Numbers before Dialing
Long phone numbers from other locations will be abbreviated to the DDI phone numbers before dialing. The rules to be determined for this will be displayed under PC Dialing. If dialing between locations requires cross-network identifiers, the rules will have to be configured manually from PC Dialing.