Contact details

The contact details window contains all available informations and functions for the contact in question. You may open it with the entry Open contact details... in the context menu of the contact or by double click on the contact.

All functions available for the contact are to be found in the icon bar at the upper edge of the window:

•   Make call
  You can dial every phone number of a contact. The numbers are categorized with symbols:
  

  •   Business phone number
  •   Mobile phone number
  •   Services - software
  •   Further phone numbers

•   Plan call
  Use this function if you want to call the contact later. Planned calls will be restored at estos ProCall after a restart of the client.

•   Prepare call
  This function permits you to prepare a call. Prepared calls are created directly before a call and permit you to select special parameters such as project parameters etc. before the call is connected.

•   Start a Chat with the contact.
  This function allows you to start a text based chat.

•   Start an AudioChat with the contact.
  Start an AudioChat with the contact. The icon is inactive or grey if the related contact doesn't offer the feature, if no Audio devices are available or if the feature is deactivated.

•   Start a VideoChat with the contact.
  Start a VideoChat with the contact. The icon is inactive or grey if the related contact doesn't offer the feature, if no Video and Audio devices are available or if the feature is deactivated.

•   Share screen
  Pressing the Share Screen button will allow a local screen to be shared with a remote contact, if the rights have been granted by the administrator.

•   Request Screen Sharing
  Would you like to see another user's screen, you can also request to share the screen by clicking Request Screen Sharing. The feature is available only if the related rights are granted by the administrator.

•   Edit contact
  With this function you can open and make changes to the original contact. For example, the Outlook® contact editor is opened for an Outlook® contact. Please note that this function is only available if the contact comes from Outlook® or IBM Notes® and the application associated with the contact is installed on your computer.
  Exchange Web Services contacts may be edited using either the installed copy of Outlook® or the Outlook® Web app.

•   Create new contact
  Click here if you wish to use the existing contact as a template for a new contact. A typical application is a further contact person in the company.

•   Open calendar
  With the help of this function you can display the opened contact's calendar. Please note that this function is only available for estos ProCall users who are configured on your Exchange system and that the subscriber's calendar must be enabled.

•   Contact folder
  Select this entry to open the contact folder where the contact has been stored. Note that this feature will only be available if the contact originated from Outlook® or Exchange Web Services.

•   New Outlook® journal entry
  Click here to create a new journal entry in Outlook® or on Exchange Server for this contact. Note that estos ProCall no longer be able to open this contact afterwards.

•   E-mail
  If you have stored an e-mail address for the contact this function opens the e-mail editor with the recipient's address already filled in.

•   Website
  If you have specified a Web site for the contact this function opens the browser and loads the relevant Web site.

•   Clipboard
  This function copies all contact detail information to the clipboard. This information can thus also be used in other applications.

•   Map
  Call up this function to show the location of the contact on a map in the web browser. The map service set in estos ProCall is used. Please note that there must be a complete address set up in the contact for this function.>

•   Route
  Call this function to display a route to the contact's location in the Web browser. The map service set up in estos ProCall is used for this. Please note that you must have configured your own address in the Location settings. The contact must also have an address.

Overview tab

The tab Overview will show all informations about a contact which were stored. Here you can see all phone numbers, all addresses or the note for example.
Some entries are clickable like links. So you can just click on a phone number to call the contact for example, or send an email by clicking on the email address.
The tab Overview is generated using the template file contact.xslt, which can be adopted to your needs. For more information about adopting it see Dialog adaptation with Templates.

Journal tab

In the Journal tab all phone calls made with a contact can be found.
This inpersonated journal is mostly the same view as in the tab Journal in the main window.

Unprocessed tab

The unprocessed tab shows all entries marked as not dealt with or not read, which relate to the contact opened.
Please note that this inpersonated view is always grouped by days beacause grouping by contact does not make sense here. This is in contrast to the unprocessed tab in the main window.

Planned tab

The Planned tab contains all planned calls you have stored for the opened contact. This inpersonated view is the same as the Planned tab in the main window according to all other functions.