Number of calls per group

Description:

Sum of listed calls (accepted calls) of the groups (orange = outgoing | blue = incoming, or incoming directly accepted, light blue = incoming forwarded). Missed calls are not considered (call duration = 0).
To analyze the calls of a group in more detail, click on the bar of the group. A new group opens with the Calls of the Group over Time.

Filter:

• Groups
• Time period
• internal/external or all calls

The following are displayed:

• Sum of outgoing calls
and
• Sum of all incoming calls
or
• Sum of forwarded incoming calls
• Sum of directly accepted incoming calls

Settings:

Display incoming forwarded calls

Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.