Advanced

Core services

Phone number format, PC dialing
This option determines the phone number format for outgoing calls. Phone numbers are transfered in this format to the phone system.

• Apply dialing rules (standard)
  Phone numbers are always formatted according to the dialing rules.
• Always international super-canonical/E164
  Phone numbers are always converted into the super-canonical phone number format (e.g. +1891234567, also known as international E.164 format) before they are sent to the phone system. Only activate this option, if your phone system and the TAPI driver supports this phone number format.

Always enter the area code for local phone numbers.
If the area code must be dialed for calls in the local area, this option must be enabled. In some cases, IP Centrix providers require the call to be dialed with the corresponding area code. This relates to both the outbound dialing as well as the formatting of phone numbers that are reported by the telephone system. Phone numbers in databases must be provided with the local area code in order to be dialed. Enable this option only if your telephone provider requires dialing the local area code in their own local network!

Automatically re-dialing extensions
If a number to be dialed is longer than the maximum phone number length allowed in the corresponding target country, the number will be divided into sections and the first section dialed and then the remaining section dialed as a DTMF number after the connection has been made. This currently applies for countries like the United States, Russia and Taiwan. The maximum phone number length is defined in the countries.xml and cities.xml files. If the option has been deactivated, the telephone system will have to emulate this behavior.