What estos ProCall Business is able to offer you

The estos ProCall Business is a Unified Communications software suite for business. It combines computer-supported telephony (computer telephony integration, CTI) with features for company wide (and beyond company boundaries) online collaboration.

Whether it’s telephone conversations, call routing, conference calls, presence information, instant messaging or chat - with estos ProCall Business you always have an overview of the communication events at your workstation.

With its configurable functions, estos ProCall Business can be adapted to your needs. estos ProCall Business works smoothly with the applications you are used to for e-mail and contact data management and thus integrates seamlessly into the work and communication processes in the business environment.

Learn more about the essential functions and performance features of estos ProCall Business here:

  Contact search: Find information about the current contact.

estos ProCall Business automatically searches for the appropriate contact information (above all the call partner) for an incoming or outgoing conversation based on the call number and displays it. Which contact data sources are to be searched in which order is defined in estos ProCall Business. You can find more information about searching for contacts at Contact search.
If more contacts are found from several data sources for that phone number, the contact data which was last used is displayed as active.

Further you are able to search for the contact data of a person in the search window of estos ProCall Business by entering a name or parts of it. Then start the call or other activities from the contact detail window.

  ActiveContacts - actively manage contacts

The ActiveContacts technology in estos ProCall Business shows further information in addition to the contact data and the phone status of the user, e.g., calendar data of Microsoft Outlook®. The information is constantly updated in "real time". Therefore, you are always informed when and how your contacts are accessible. You are able to start and control the communication via a software menu, depending on the available information.

  Presence – see the availability of your contacts

Every user connected to the system owns a status further on reffered to as Presence. This information is aggregated according to defined rules based on the status of several services: Telephony status (telephony service), calendar status (calendar service), login-log off (system service) and the manually entered status, provided by the user.

The presence shows at any time the current availability of the person you wish to communicate with.

You find an overview of the displayed presence symbols and their meaning under Presence symbols.