Recording of Prompts

Prompts are an essential part of an ixi-UMS Auto Attendant application. By means of prompts, the caller is informed about which options are at his disposal at the moment. It is important for this that your prompts

·	are consistent (this means always the same speaker)

·	clearly audible (this means human speaker, no Text-to-Speech engine)

·	can be recorded efficiently (time saving when changes have to be made)

·	needet Format Wav/RIFF :

§	Variant 1: G.711 (u-law oder a-law), 1 Kanal (Mono), Sampling Rate 8 KHz , Auflösung: 8 Bit

§	Variante: PCM, 8kHz, 16bit, 1 channel (mono),

The prompts can be provided via the following options in the project:

1.	Recording of prompts via telephone by UMS (Outbound Job)

The ixi-UMS Kernel calls the telephone of the user and the user records the prompt.

2.	Upload of WAV-files

This variant is suitable for prompts recorded in a sound studio. You can load the prompts on the server by means of the ixi-UMS Auto Attendant Client by choosing the WAV-files at the respective module. The prompts and the wait music can be stored in any directory. With storing the project, the prompts are stored as copy of the WAV-files in the directory:

...\ixi-UMS Auto Attendant\Scripts\Audio

For the wait music, a copy of the WAV-file is created in the directory:

...\ixi-UMS Auto Attendant\Scripts\WaitMusic

3. Recording of prompts via telephone by CTI

This procedure is only possible in special cases and with additional configurations.

If you also installed a TSP (TAPI Service Provider) for your PBX at your ixi-UMS Server, the recording of the prompts can be controlled with CTI. ixi-UMS Auto Attendant first of all detects the telephone number of the logged-on user, maps this phone number onto the CTI-line and starts a call to the Service Number .

The telephone so calls the UMS Server.

Version ixi-UMS_Enterprise_6.70