The data saved on estos UCServer enables a detailed analysis and clear graphic preparation of the communication of your company. Here ProCall Analytics makes a significant contribution in improving the quality of communication of the employees by detecting a possible overload or unavailability early on and thus preventing planning bottlenecks. As a rule the company benefits from an improved service quality with simultaneously increased employee satisfaction. ProCall Analytics protects the personal rights of all users and offers comprehensive data protection. It is important that the recording and analysis of information occurs in agreement with works committees and employees. As a result, companies receive specific information about complex communication processes that is accepted by all.
If you require further information regarding the data protection of ProCall Analytics, please contact our Technical Consulting department.
Version ProCall_Enterprise_7.5