With the initial startup of the estos ProCall the user can decide if Audio and Video devices are to be used (for VideoChat and Audio applications), if Audio devices only are to be used (for AudioChat, Softphone, Bluetooth) or if no devices are to be used (Audio/Video off). The selected configuration can be changed later anytime by pressing the AV device item at the Presence area. If an Audio or Video device is configured to be used an Audio/Video Wizard starts.
During normal operation the Audio/Video Wizard opens automatically if the device configured for Audio/VideoChat is removed and if another device could be selected. If another device is configured the new one is further on used but the old one stays known. Thus, the previous settings remain known for laptops with docking stations and will be corresponding set in the event of changes to the docking state without intervention.
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The test button offers a simple way to verify that your current device configuration is working with the software. After pressing the microphone test button a LED bar lits according to your speech for some seconds. After pressing the playback test button a sound is played for some seconds to the selected speaker device. Pressing the button again while the test runs cancels the test. |
If the selected camera device supports to be remote controlled per software the option "Enable remote control of the local camera" checkbox becomes enabled (otherwise disabled grey). If checked the local user can move the remote camera. The camera can be turned to the left (arrow key left), to the right (arrow key right), upwards (arrow key up) and downwards (arrow key down). Further it is possible to zoom-in (key "-") and to zoom-out (key "+"). The controlling user may also move the remote camera by using the mouse in the main Video picture with the related overlay buttons (see also Conversation window). The list of supported devices can be found below.
Logitech® Hardware | Call control | Mute | LED | Camera control |
USB Headset H570e Mono | yes | yes | yes | n/a |
USB Headset H570e Stereo | yes | yes | yes | n/a |
USB Headset H650e Mono | yes | yes | yes | n/a |
USB Headset H650e Stereo | yes | yes | yes | n/a |
USB DECT Headset H820e Mono | yes | yes | yes | n/a |
USB DECT Headset H820e Stereo | yes | yes | yes | n/a |
USB B530 | yes | yes | no | n/a |
USB Speakerphone P710e | yes, including swap calls | yes | yes | n/a |
USB Camera BCC950 | yes | yes | yes | yes |
ConferenceCam CC3000e | yes, including swap calls | yes | yes | yes |
Calls can be controlled by Plantronics devices if the "Plantronics Hub" headset software was installed on the computer. This software comes provided on CD or can be downloaded from the manufacturer’s web site. If an old version of "Plantronics Spokes" is installed, the current "Plantronics Hub" software must be installed.
Use the Plantronics Hub software to adjust the behavior of Plantronics headsets. For example, the smart sensor can be set (if available), which accepts calls when the headset is donned and end calls when removed. Moreover, the automatic muting of the smart sensor can be adjusted there, which can be helpful in some situations, but also undesirable. The software can be opened via a Headset icon in the Windows® System-Tray (use the mouse on the icons of the taskbar). If a Bluetooth USB dongle was supplied with the headset, it should be used on the PC as otherwise the device controller may not function, for example.
Plantronics Hardware | Call control | Mute | LED | Sensor | Ringer |
Blackwire C320 | yes | yes | yes | no | no |
Blackwire C325 | yes | yes | yes | no | no |
Blackwire C720 (USB) | yes | yes | yes | yes | no |
Blackwire C720-M (USB) | yes | yes | yes | yes | no |
Savi W440A (D100) | yes | yes | yes | no | yes |
Savi 7xx | yes | yes | yes | no | yes |
Voyager 5200 UC (BT600) | yes | yes | yes | yes | yes |
Voyager Focus UC (BT600) | yes | yes | yes | yes | yes |
Voyager Legend UC (BT300) | yes | yes | yes | yes | yes |
Calisto 620 (BT300C) | yes | yes | yes | no | no |
Encore Pro HW301N/A-DA45/A | yes | yes | only mute LED | no | no |
Smart Sensor is a name of Plantronic for call control functionality (while putting on = accept call; while putting down = end call)
Intrusion Ringer describes a headset's own ringing sound for incoming calls.
The following headsets from the manufacturer have been successfully tested and are suitable for Call Control, other models from the manufacturer are available with Call Control.
Hardware | Call control |
Circle SC 260 USB CTRL | yes |
Century SC 630 USB CTRL | yes |
DW Office | yes |
DW Pro 1 | yes |
Presence UC | yes |
The following headsets from the manufacturer have been successfully tested and are suitable for Call Control, other models from the manufacturer are available with Call Control.
Hardware | Call control |
Jabra™ Engage 75 | yes |
Jabra™ Evolve2 65 | yes |
Jabra Pro™ 9460 EMEA | yes |
Jabra Evolve™ 65 UC Stereo | yes |
Jabra™ BIZ 2400 II Mono USB | yes |
Jabra™ SPEAK 510 UC | yes |
Jabra™ SPEAK 710 | yes |
Jabra™ SPEAK 810 | yes |
Hardware | Call control | Mute | LED |
Gigaset ION | yes, including hold, swap calls and refuse calls | yes | yes |
The following headsets from the manufacturer have been successfully tested and are suitable for Call Control, other models from the manufacturer are available with Call Control.
Hardware | Call control | Mute | LED |
Yealink UH36 | yes | yes | yes |
Other hardware | Call control | Mute | LED |
Polycom® CX100 | yes, including swap calls | yes | yes |
The audio devices for softphones and audio / video chat are supported with sampling rates of 8 kHz ... 96 kHz, mono / stereo, in 16/24 bit PCM format. All devices in the system should be set in this ranges.
Version ProCall_Enterprise_7.5