What is Computer telephony integration?
Computer telephony integration (CTI) describes the connection of telephony and data processing. With CTI one is able to establish calls, pick up call and end phone calls out of a computer program. CTI allows the switching of calls and the establishing of conference calls. Typical CTI programs signal to a user all the states of his telephone terminals, regardless of whether it is corded or mobile DECT terminals. Different programs from the corporate and office environment can be connected via interfaces.
What is estos UCServer?
estos UCServer is the server component for estos ProCall. It's the middleware for your phone system. estos UCServer is an efficient, scaleable 3rd-party CTI implementation which integrates with all VoIP, hybrid or classical phone systems, if these support CSTA or TAPI interfaces.
The estos UCServer also supports the registration of SIP lines in order to make the estos ProCall available as a softphone.
estos UCServer monitors and controls the lines of the CTI-capable terminals. It can be used for user administration, manages permissions and offers security through authentication. In estos UCServer central log data and journals are kept and central databases are connected. Different services can be connected via a development kit.
What is the estos ProCall client?
estos ProCall Client is the software at the user’s workstation. estos ProCall enables users to manage their contacts, see the presence of other users, search for contacts and offers many other functions that make their daily work easier. Users can control their telephones and see who is calling.
More can be found out about the client on the page The estos ProCall client.
Clients can be installed centrally or remotely.
In addition to an already available software administration, the estos UCServer offers its own technology for the automatic and central installation of workstations. Furthermore, an automatic update service is available which supplies all workstations from the estos UCServer with the latest software.
It is possible to automatically install the network workstations with the help of group guidelines.
Wizards ensure an easy installation for remote installation and initial configuration for the workstation.
More can be found out about the client installation under Installation of clients.
For communication with other clients and servers, special drivers have been made available (Multiline and Remote Service Provider), whose transparent implementing of Microsoft® TAPI ensure unlimited compatibility to all Microsoft® TAPI applications.
estos ProCall can now also be deployed on the workstation without TAPI-drivers, which guarantees new flexibility, especially on terminal servers.
In the case of an update, please read the page System requirements.