Chronological sequence of the number of accepted or missed calls. Service Level = availability, ratio of accepted calls to unaccepted calls. If you want to zoom into a time period, click the calender week or day (bar/data point). A new graphic opens with the zoomed-in time period of calender weeks in days / of days in hours of a day.
The following are displayed:
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|Database: This evaluation only refers to the current time period, not the comparison time period!|