The call window is the information and control centre for your phone calls. In addition to the visualisation of the call state, dialog partner and other relevant informations about the call, it is also possible to control the call. The window encapsulates logically connected phone calls in a single user interface and thus permits the convenient control of one or more calls on one phone. With the option of making assignments to projects, marking private calls and writing memos, this window is one of estos ProCall's central components.
 Call state
 Active line
 List of calls
 Call Memo / Project settings
The call window, as shown above, is divided vertically into three areas.
In this area you still have the option of suppressing the display of your phone number by switching on the phone number display suppression. The remote station called then does not see who is calling. (Does not work with every phone system and not with internal calls).
|Phone number suppression deactivated|
|Phone number suppression activated|
 Call partner
 Contact chooser
 Phone number
 Call duration
 Hide contact details
<body minwidth="0" minheight="0" maxwidth="0" maxheight="0" debug="1">After you have reloaded the contents of the call window by pressing F5, the displayed templates appear with a colored background. A context menu permits you to view the source code. The upper part of the text file contains the parsed template; the lower part contains the raw XML data which was handed to the parser. Further information on developing your own XSLT templates can be found here.
 Conference controller
 Conference participant
 Controls for the conference
The call window is displayed in the format shown above as soon as you initiate a conference. You can no longer directly control the individual calls but only the conference which is displayed as the uppermost entry in the call list. How long the conference has been running is shown next to the number of conference participants. The further elements of of the call window are similar to those described above.
Depending on the telephony status you can perform various control actions on the current call. The visibility of the individual buttons is significantly influenced by the function range of the phone system.
|Set up dialing for the phone number currently stored in the call window:|
|The currently selected contact in the call window offers several numbers. Via the icon select you can choose another of the contact's phone numbers. The call is not yet initiated. The icon call starts the call.|
|Accept an incoming call. The phone switches to hands-free mode. Analogue phones do not support this feature.|
|End current call.
Reject incoming ringing call.
End consultation call
|The current phone status either permits ending various calls or you can connect subscribers to each other by hanging up. The combo menu displays which actions are supported. The hang-up key ends the current call.|
|Hold current caller. The subscriber is either put on hold or a callback is initiated depending on the phone system.|
|Retrieve subscriber on hold|
|Begin callback. A window opens for searching for contacts or entering numbers. The window contains the last targets for callbacks and forwardings.|
|Call on hold. Current call participant is on hold and call participant which was on hold gets connected.|
|Initiate conference. Initiate a conference with the current dialog partner and the dialog partner on hold.|
|Add dialog partner to the conference being held.|
|Forward call. A window opens for searching for contacts or entering numbers. The window contains the last targets for callbacks and forwardings.|
|Forward call. You have access to your contact's further phone numbers via the check box. Thus, you can quickly forward a call on your cordless or mobile phone. The Forward button opens the contact dialog as described under Forwarding.|
|If the number called is engaged you can start automatic redialing via this icon. An attempt is made to call the subscriber again after a certain period of time. At what intervals and how often this redialing should take place can be defined in the settings Outgoing calls define.|
|Activates the Callback when no answer or engaged function. A callback to this subscriber is started as soon as the remote station is available again.|
|Planning a new call to the current contact's last connected number. If the select button is visible, you can choose one of the contact's other phone numbers for the planned call.|
|The current call will be restored to the planned status e.g. for setting other project settings. If the select button appears, you can choose other phone numbers of the contact for planing the call.|
|Begin call recording. If call recording is set up on the server, you can thus start call recording which is sent to you as an e-mail after the end of the call. This is possible both with a dialog partner and a conference.|
|End current call recording.|
|Opens a dialog for subsequent selection of DTMF tones. Input can be made with both the keyboard and the mouse.|
|If various buttons are not visible either the current phone status or the phone system driver do not permit this action.|