Call duration per customer, differentiated according to outgoing and incoming (dark blue = direct, light blue = forwarded) calls. The customers are always arranged in alphabetical order.
To analyze the call duration with a customer, click on the bar of the customer. A new graphic opens with the Call duration with the customer over time.
The following are displayed:
Display incoming forwarded calls
Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.
Display internal company calls with groups
Via this setting, it is possible to display the company's own internal calls under the company name as well as differentiated by departments. The following applies: If an employee is assigned to several departments, the call is also classified in each of his departments. If an employee is not assigned to a group, he is counted under the bar with the company name.