Availability of the employees. Only green bar = 100% availability. Only red bar = 0% availaibility
The employees are displayed in alphabetical order.
To analyze the incoming, outgoing and missed calls of an individual employee in more detail, click on the bar of the employee. A new graphic opens with the Number of Calls of the Employee over Time.
The following are displayed:
|Evaluation of group calls: A call is always counted only for the employee, whom the call has reached the last. In parallel call scenarios the PBX decides on which line the call is finished last.|