Sum of listed calls (accepted calls) of the employees (orange = outgoing | blue = incoming, or incoming directly accepted, light blue = incoming forwarded). Missed calls are not considered, so call duration = 0.
To analyze the calls of an individual employee in more detail, click on the bar of the employee. A new graphic opens with the Calls of the Employee Over Time.
The following are displayed:
Display incoming forwarded calls
Via this setting, it is possible to evaluate the incoming calls differentiated by forwarded or directly accepted calls.