Line group properties for SIP softphone


Lines are combined into groups. The properties of a group apply to all lines in the group.

Settings for declining calls

In many cases, the wide variety of configurations possible for telephone systems necessitates settings in UCServer which determine whether or not calls should be declined, and if so, how.
Note: The SIP responses and numbering in parentheses (e.g. "Decline (603)") listed below correspond to the RFC3261 definition for SIP (Session Initiation Protocol) and are therefore not translated in menus.
  • Client not logged on or on Call Protection
    If no client is logged into UCServer or the line is set to Do Not Disturb (DND), calls are automatically answered server-side. This option offers a choice of SIP responses for the UCServer to answer incoming calls.
    The default setting is "Busy Here (486)" and signals "busy". Other possible settings include "Temporarily Unavailable (480)", "Decline (603)" and "Ringing (180)", i.e. instead of being declined, the call is placed in a "Ringing" state until the caller hangs up or the call is forwarded or "picked up" by another participant.
  • Reject calls by clients
    If calls are being declined by clients, this selection of SIP responses can determine how they are declined, or how a decline is emulated.
    The default setting is "Busy Here/Decline (486/603)". Depending on the situation, the client can choose to decline the call using either "Busy Here" or "Decline".
    Fixed selection options are "Busy Here (486)", "Temporarily Unavailable (480)", "Decline (603)" and "Ringing (180)", i.e. instead of being declined, the call is placed in a "Ringing" state until the caller hangs up or the call is forwarded or "picked up" by another participant. The client is "unaware"of this; it is normally separate from the call, while the "Ringing" state is maintained on the server.
    The server setting is used for fixed selection options, regardless of the client. For example, if the client sends a "Decline" to decline a call and the server is set to "Busy Here", the call is answered with "Busy Here" as well.
  • Hide Decline button in client
    Depending on each case, it may make sense not to give a client user the ability to reject the call via the Decline button. If this option is set, the Decline button is hidden when calls are made to the client (default: option not set).

Journal

  • Activate journal for all lines
    Every call is written to the journal database for all the line group's lines.

Location settings

  • Group location
    Defines a Location for all lines in a line group. In addition to location selection, the following options may also be configured:

    <Ignore>
    Permits assignment of different locations in the line properties for each line.

Line group properties - Functions
Here you can configure advanced settings for certain functions.

  • Activate/deactivate functions:
    -If you deactivate a function, it will never be offered irrespective of the status of the call.
    - If you activate a function, it will be offered accordingly if permitted by the status of the call.

Line group properties - Feature codes
Here you can configure advanced settings for certain functions.

  • Feature codes
    Here is where you can store the telephone system's CTI feature codes which are offered in the estos ProCall line menu if no telephone calls are being made on the corresponding line.
    Every Feature Code consists of a name, displayed in the line menu, and a code which is dialed on the telephone system when the user clicks the Feature Code. If a ProCall Feature Code is clicked, a softphone conversation window opens. Many telephone systems acoustically signal (e.g. via the headset) the success or failure of an action. Other telephone systems just hang up with no acoustic feedback after dialing the feature code. Please refer to your telephone system manual for available feature codes and acoustic signals.
  • Pickup feature code
    Allows a feature code to be configured in order to perform a pickup. The code must contain "<NUMBER>" for the number of the line from which a call is to be picked up. Example: *59<NUMBER>.
    Clicking on the ProCall pickup function will open a softphone conversation window to carry out the pickup conversation.

Version 6.2